How long does the visit last?

The visit lasts approximately one hour.

No, the visit is completely self-guided. All our exhibitions include descriptions in two languages. Additionally, our staff will be happy to assist you with any questions.

Can I buy tickets at the box office?

Yes, but please note that box office sales are subject to availability, as online sales are prioritized.

Can I enter the museum with a stroller?

Yes, strollers are allowed. Additionally, children aged 0 to 3 years can enter for free.

Is the museum wheelchair accessible?

Yes, although there are two rooms with inclines that are not accessible by wheelchair. Nevertheless, the museum has over 50 optical and photographic illusions to enjoy.

Can I take photos and/or videos inside the museum?

Absolutely! We encourage it. Many of our exhibitions are designed to be appreciated through a camera. Don’t forget to ensure your device’s battery is fully charged.

Is the museum open every day?

Yes, we’re open 365 days a year. We recommend checking our website or Google for special opening hours.

Do you offer free entry on any day of the week?

No, we currently do not have any free entry days or times

What is the Flex Ticket?

The Flex Ticket is an optional upgrade you can add to your admission to visit the museum at any time during the day you selected, without being limited to a specific time slot. It’s perfect if you want more freedom to plan your visit. Important: The Flex Ticket can only be used on the selected day. It is not valid on any other day. This upgrade must be added to each individual ticket. One upgrade per booking is not enough — each visitor needs their own Flex Ticket to enjoy this benefit.

Can I purchase tickets using the cultural voucher?

No, we do not accept the cultural voucher. However, you can take advantage of other discounts available on our website.

Can I book online and pay at the box office?

No, it’s not possible to reserve tickets and pay later. The purchase options are: ● Online: Payment via credit or debit card. ● At the box office: Payment via credit card, debit card, or cash.

Are tickets refundable?

No, our tickets are non-refundable. Please check our policies on the website for more information.

I can’t attend on the selected date. Can I change it?

Yes, tickets are valid for 30 days from the selected visit date. You can change the date as follows: ● Online: From our website under the “Reschedule your visit here” section. ● At the box office: Our staff can assist you with the change

Do your rates change depending on availability and point of sale?

Yes, our rates may vary depending on availability and the purchase channel. Prices may differ if you buy your ticket directly at the museum box office or through our official website. We recommend checking our website for the most up-to-date rates and taking advantage of possible online discounts.

What proof do I need to apply for discounts?

Any document that includes your name and is related to the discount you wish to apply.

Do you offer discounts for single-parent families?

No, but other current discounts may apply.

Does the disability ticket include a companion?

No, companions must purchase their own ticket at the applicable rate

What documentation is required for the university student rate?

● A valid university ID must be presented at the time of the visit. ● This does not apply to vocational training. ● If no proof is provided, the general admission rate difference must be paid. ● We accept IDs from any city or country. The documentation can be shown in digital format.

What documentation do I need for the teacher rate?

A valid ID from the educational institution where you work or a payroll document indicating your current position. The documentation can be presented digitally.

Do you offer gift cards?

Yes, you can purchase them on our website

How can I redeem a gift card?

To redeem a gift card, visit our website and select the desired ticket type, date, and time. When completing the required information, enter the gift card code in the “Redeem Gift Card” section during checkout.

Can the gift card be used in the museum shop?

Yes, it can be used for products in the museum shop.

Do gift cards have an expiration date?

Yes, they are valid for one year from the date of purchase.

Calle del Doctor Cortezo, 8. 28012 – Madrid

We do not have a dedicated parking lot, but there is a private one next to the museum

We do not have a telephone line. All communication is handled via email.

madridinfo@museumofillusions.es

The museum is located within the Madrid Central area. Please check the official regulations on the Comunidad de Madrid website

FAQ | Museo de las Ilusiones Panama Panama

Tickets are not available for sale yet. They will be available for booking through this website only. Tickets purchased on unauthorized websites or through scalpers will not be honored.

Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance. Keep in mind that we do not accept cash payments.

There is no parking affiliated with the museum but visitors arriving by car can use the public parking next to the entrance of Poin Panama (next to the museum)

Visitors traveling by metro can exit at Plaza 5 de Mayo . MOI Panama is just an 8 minute walk from the station. The sightseeing City Tour buses stop at our museum.

The experience should typically last between 45 and 90 minutes.

Yes, we are wheelchair accessible. There are a few rooms with slanted floors that are not as accessible but those can be bypassed on your visit.

No, food and drinks are not allowed in the museum.

Tickets are not required for children who are ages four and younger. They can enter MOI for free!