Terms and Conditions

Effective Date: December 9, 2025
Covered Site: https://moipanama.com

THE AGREEMENT: The use of this website and the services on this website provided by Vientos de Aventura S.A. (hereinafter, the "Company") are subject to the following Terms and Conditions (hereinafter, the "Agreement"), the parts and sub-parts of which are specifically incorporated by reference herein. This Agreement shall govern the use of all pages of this website (hereinafter, collectively, the "Website") and any service provided by or on this Website, as well as access to the physical facilities of the Museum.

1) DEFINITIONS
The parties referred to in this Agreement shall be defined as follows:
a) Company, We, Us: The Company, as the creator, operator, and publisher of the Website, makes the Website, and certain Services thereon, available to users. Museum of Illusions, Museum, Company, We, Us, Our, and other first-person pronouns shall refer to the Company, as well as to all employees and affiliates of the Company.

b) You, the User, the Client: You, as the user of the Website and visitor to the facilities, shall be referred to throughout this Agreement with second-person pronouns such as You, Your, Yours, or as User or Client.

c) Parties: Collectively, the parties to this Agreement (the Company and You) shall be referred to as Parties.

2) CONSENT AND ACCEPTANCE
By using the Website and purchasing tickets, You warrant that You have read and reviewed this Agreement and agree to be bound by it. If You do not agree to be bound by this Agreement, leave the Website immediately. The Company only agrees to provide You with the use of this Website and Services if You consent to this Agreement.

3) LICENSE TO USE THE WEBSITE
The Company may provide You with certain information as a result of Your use of the Website or Services. Such information may include, but is not limited to, documentation, data, or information developed by the Company, and other materials that may assist in Your use of the Website or Services ("Company Materials"). Subject to this Agreement, the Company grants You a non-exclusive, limited, non-transferable, and revocable license to use the Company Materials solely in connection with Your use of the Website and Services. The Company Materials may not be used for any other purpose, and this license terminates upon Your cessation of use of the Website or Services or upon termination of this Agreement.

4) INTELLECTUAL PROPERTY
You agree that the Website and all Services provided by the Company are the property of the Company, including all copyrights, trademarks, trade secrets, patents, and other intellectual property ("Company Intellectual Property"). You agree that the Company owns all rights, titles, and interests in the Company Intellectual Property and that You will not use the Company Intellectual Property for any illegal or infringing purpose. You agree not to reproduce or distribute the Company Intellectual Property in any way, including electronically or through the registration of new trademarks, trade names, service marks, or URLs, without the express written permission of the Company.

5) ACCEPTABLE USE
You agree not to use the Website or Services for any illegal purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, the Services, or the general business of the Company.
a) Furthermore, You agree not to use the Website or Services:
I) To harass, abuse, or threaten others or otherwise violate the legal rights of any person;
II) To violate the intellectual property rights of the Company or any third party;
III) To upload or otherwise disseminate any computer virus or other software that may damage another's property;
IV) To perpetrate any fraud;
V) To participate in or create any illegal gambling, sweepstakes, or pyramid scheme;
VI) To publish or distribute any obscene or defamatory material;
VII) To publish or distribute any material that incites violence, hate, or discrimination towards any group;
VIII) To illegally collect information about others.

6) AFFILIATE MARKETING AND ADVERTISING
The Company, through the Website and Services, may engage in affiliate marketing, whereby the Company receives a commission or a percentage of the sale of goods or services on or through the Website. The Company may also accept advertising and sponsorships from commercial enterprises or receive other forms of advertising compensation.

7) PRIVACY INFORMATION
Through Your Use of the Website and Services, You may provide us with certain information. By using the Website or Services, You authorize the Company to use Your information in the United States and in any other country where we may operate.
a) Information We May Collect: Depending on how You use Our Website, we may receive information from external applications or through technologies such as cookies, log files, etc.
b) How We Use Information: We use information to ensure Your good experience, improve Our marketing and analytics.
c) Protection: You may choose to disable cookies in Your web browser if You wish to limit our access to passive information.

8) TICKET PURCHASE AND DIGITAL ACCESS
a) Nature of the Ticket: Ticket purchases through the Website generate a purchase confirmation with a ticket in digital format (PDF, QR Code, or Wallet). This digital document is the only valid means for access and must be displayed at the Museum entrance (printed or on a mobile device screen) to allow entry.

b) Validation and Redemption: Once the ticket is purchased, the User must present it at the box office or Museum access point. Staff will proceed to validate it via scanning. Once the digital ticket is validated, it will be considered "redeemed" and released in the system, meaning it cannot be used, copied, or shared again.

c) Flexible Validity and Schedules: The ticket is valid for the date and time block (slot) selected during the purchase process. However, understanding the nature of the experience, the following flexibility rules will apply:

  • Tolerance: Entry will be permitted up to 30 minutes after the start time marked on the ticket, subject to the capacity limits at that moment.
  • Late Arrivals: In case of arriving after the tolerance period, access will not be automatically lost, but entry will be subject to the availability of space in subsequent time slots on the same day, giving priority to visitors with punctual reservations. The Company does not guarantee immediate access in these cases.
  • Rescheduling: If the User cannot attend on the scheduled date, they may request a date change or ticket transfer by contacting the Company at least 24 hours prior to the time of their original function. Such rescheduling will be subject to availability.

9) NO REFUND POLICY
Unless required by applicable law or in the event of event cancellation for causes exclusively attributable to the Company, no cash refunds or returns to credit/debit cards will be made once the purchase is processed. The rescheduling options described in the previous clause are the only compensation available for User non-attendance.
For the sale of physical products, we may pre-authorize Your credit or debit card at the time You place the order, or we may simply charge Your card at the time of shipping. You agree to monitor Your payment method. Shipping costs and dates are subject to change regarding the costs and dates quoted to You due to unforeseen circumstances. For any questions, concerns, or disputes, You agree to contact us in a timely manner at the following address: [email protected].

10) SAFETY, HEALTH, AND PHYSICAL WARNINGS
a) Nature of the Experience: The User acknowledges and accepts that the Museum offers an immersive experience that includes optical illusions, vortex tunnels, tilted rooms, and visual effects intentionally designed to alter sensory perception, balance, and spatial orientation.
b) Health Restrictions: For your safety and physical well-being, entry to certain facilities or specific exhibits within the Museum is not recommended for:

  • Pregnant women.
  • People with heart conditions or high blood pressure.
  • People prone to vertigo, chronic dizziness, or loss of balance.
  • People with photosensitive epilepsy or sensitivity to strobe lights.
    c) Assumption of Risk: The User enters said facilities under their own responsibility and risk. The Company shall not be liable for dizziness, nausea, disorientation, trips, or minor accidents resulting from the body's natural reaction to optical illusions, provided that the Company has complied with standard operational safety regulations.

11) MINORS AND RULES OF CONDUCT
a) Supervision of Minors: Access to the Museum is permitted for visitors of all ages. However, to ensure safety within the facilities and that of the minors themselves:

  • Minors under 12 years of age must enter and remain accompanied and supervised at all times by a responsible adult (parent or guardian).
  • It is the exclusive responsibility of parents or guardians to impose necessary restrictions or care measures on minors under their charge during the tour.
    b) Behavior and Care of Exhibits: Running inside the facilities, acting aggressively, or performing any action that endangers the exhibits or the integrity of other visitors is strictly prohibited. The User shall be responsible for any damage caused to Museum property due to negligence or misuse of the facilities.
    c) Right of Admission: The Company reserves the right to deny access or request removal from the facilities, without right to refund, to anyone who:
  • Is under the apparent influence of alcohol, drugs, or controlled substances.
  • Displays violent, disruptive behavior, or behavior that contravenes the instructions of security staff.

12) FRAUD PREVENTION AND VERIFICATION
To ensure transaction security and prevent fraudulent use of bank cards, the Company reserves the right to request from the User, at the time of access to the venue:

  • A valid official identification with a photograph (ID Card or Passport) that matches the name of the purchaser or reservation holder.
  • The physical card (or digital card in a wallet) with which the purchase was made, to validate ownership of the transaction.
    In case of inability to accredit ownership or upon founded suspicion of fraud, the Company may deny access.

13) REVERSE ENGINEERING AND SECURITY
You agree not to undertake any of the following actions:
a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining, or interference with any host, user, or network.

14) DATA LOSS
The Company accepts no responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.

15) INDEMNIFICATION
You agree to defend and indemnify the Company and any of its affiliates and hold us harmless against any and all legal claims and demands, including reasonable attorney's fees, that may arise from or be related to Your use or misuse of the Website or Services, Your breach of this Agreement, or Your conduct or actions.

16) SPAM POLICY
You are strictly prohibited from using the Website or any of the Company's Services for illegal spam activities, including collecting email addresses and personal information of others.

17) THIRD-PARTY LINKS AND CONTENT
The Company may occasionally publish links to third-party websites. You agree that the Company is not responsible nor liable for any loss or damage caused as a result of Your use of any third-party service linked from Our Website.

18) MODIFICATION AND VARIATION
The Company may, from time to time and at any time without prior notice, modify this Agreement. You agree that the Company has the right to modify this Agreement. All modifications are in full force immediately upon publication. You agree to routinely monitor this Agreement and check the Effective Date.

19) ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website and Services. This Agreement supersedes all prior agreements.

20) SERVICE INTERRUPTIONS
The Company may need to interrupt Your access to the Website to perform maintenance. You agree that the Company shall have no liability for damages or losses caused by such downtime.

21) TERM, TERMINATION, AND SUSPENSION
The Company may terminate this Agreement with You at any time for any reason, with or without cause. Upon termination of this Agreement, any provision that would be expected to survive termination by its nature shall remain in full force and effect.

22) NO WARRANTIES
You agree that Your use of the Website and Services is at Your sole and exclusive risk and that any Service provided by Us is on an "As Is" basis. The Company expressly disclaims all express or implied warranties of any kind.

23) ELECTRONIC INVOICE
The time limit to generate the invoice is 30 calendar days from the ticket issuance date; the invoice date will correspond to the date of its generation, and the ticket date will be indicated as additional information.

Request the electronic invoice at [email protected], sending your name, a copy of your ticket, and your email address.

24) GENERAL PROVISIONS:

a) LANGUAGE: All communications made or notices given pursuant to this Agreement shall be in the Spanish language.

b) JURISDICTION, VENUE, AND CHOICE OF LAW: Through Your use of the Website or Services, You agree that the laws of the Republic of Panama shall govern any matter or dispute related to or arising from this Agreement, as well as any dispute of any kind that may arise between You and the Company, with the exception of its conflict of law provisions. In the event that any litigation specifically permitted under this Agreement is initiated, the Parties agree to submit to the jurisdiction of Panama. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but mandatory in nature. You hereby waive the right to any objection of venue, including the assertion of the doctrine of forum non conveniens or similar doctrine.

c) ARBITRATION: Any controversy arising from this contract shall be resolved by arbitration in accordance with the Arbitration Rules of the Center for Conciliation and Arbitration of the Chamber of Commerce of Panama (CECAP). The language of the arbitration shall be English. The Parties, in accordance with this subpart of this Agreement, waive any right they may have to a jury trial regarding arbitral claims.

d) ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased, or otherwise transferred in whole or in part by You. In the event that this Agreement, or the rights granted hereunder, are assigned, sold, leased, or otherwise transferred by the Company, the rights and liabilities of the Company shall bind and inure to the benefit of any assignee, administrator, successor, and executor.

e) SEVERABILITY: If any part or subpart of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and subparts shall apply to the maximum extent possible. In such condition, the remainder of this Agreement shall continue in full force.

f) NO WAIVER: In the event that We do not enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. The waiver of any part or subpart of this Agreement shall not constitute a waiver of any other part or subpart.

g) HEADINGS FOR CONVENIENCE ONLY: The headings of parts and subparts under this Agreement are for convenience and organization only. The headings shall not affect the meaning of any provision of this Agreement.

h) NO AGENCY, PARTNERSHIP, OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has authority to bind the other to third parties.

i) FORCE MAJEURE: The Company is not responsible for any failure due to causes beyond Its reasonable control, including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts that may be due to unforeseen circumstances.

j) PERMITTED ELECTRONIC COMMUNICATIONS: Electronic communications are permitted to both Parties under this Agreement, including email or fax. For any questions or concerns, email us at the following address: [email protected].